Product Information
N‑able Take Control Remote support software to help solve issues fast
Whether your clients are working from home, in the office, or on the go—they need you. N‑able™ Take Control is a powerful remote support solution designed to help you resolve issues quickly and effectively.
- Connect to devices typically in eight seconds or less*
- Troubleshoot issues with device information and specs at your fingertips
- Configure and customize for your business using the admin dashboard.
- Protect customers with sophisticated encryption and multi-factor authentication
- Quickly connect to new devices and users using a simple PIN
What we hear
We use it every day to remotely troubleshoot client problems, manage servers, etc. The stand alone version also works great for one time rescue sessions.
![James B., Network Engineer]()
The coronavirus pandemic has been a very testing time, but we managed to gain and grow through that time, adding customers. Using N‑able Take Control has probably been the central thing that allowed me to provide my customers with that confidence, that natural peace of mind that we are able to remotely connect to their machines, no matter where they are.
This product has allowed us as a company to provide better more secure remote support to companies that are not currently under our management. Another benefit is that we no longer have to send customers to an unbranded free remote connection software, which gives our end users more confidence in the service they are receiving.
![Drake S., Technical Manager, Information Technology and Services]()
I like that for Take Control Plus we can have our clients go to our website and click ‘Get Support Now’ without having to walk them through 20 prompts.
Quick and easy to setup a trial with nothing more than an email address. Sales contact is quick to respond but not over powering in their approach. The software is full featured with a great set of tools for the IT support Tech.
![Tyler A., Owner, Information Technology and Services]()
Truck rolls are costly
Truck rolls are costly
On-site visits cost MSPs time and money. They also hinder responsiveness to other clients because techs are out in the field serving just one client at a time.
We use it every day to remotely troubleshoot client problems, manage servers, etc. The stand alone version also works great for one time rescue sessions.
![James B., Network Engineer]()
We need to support remote work models
We need to support remote work models
Remote work has really stretched MSPs’ operations. It means more people, more tools and devices to support, and more problems. However, clients have the same service expectations.
The coronavirus pandemic has been a very testing time, but we managed to gain and grow through that time, adding customers. Using N‑able Take Control has probably been the central thing that allowed me to provide my customers with that confidence, that natural peace of mind that we are able to remotely connect to their machines, no matter where they are.
Our remote support needs to be secure
Our remote support needs to be secure
Remoting into a user’s computer requires trust. MSP techs are taking control of their devices and data, so the connections need to be secure and well audited. Learn more about Take Control security standards now.
This product has allowed us as a company to provide better more secure remote support to companies that are not currently under our management. Another benefit is that we no longer have to send customers to an unbranded free remote connection software, which gives our end users more confidence in the service they are receiving.
![Drake S., Technical Manager, Information Technology and Services]()
We need to track customer satisfaction
We need to track customer satisfaction
MSP techs work one-on-one with clients. Managers need to learn how they’re doing, so they can identify and address any issues and train techs on solutions or service skills.
I like that for Take Control Plus we can have our clients go to our website and click ‘Get Support Now’ without having to walk them through 20 prompts.
We want to increase support efficiency
We want to increase support efficiency
MSPs want to run support more efficiently. Connecting with clients, getting approvals to access their devices, and remoting in all take time that’s about setup, not service.
Quick and easy to setup a trial with nothing more than an email address. Sales contact is quick to respond but not over powering in their approach. The software is full featured with a great set of tools for the IT support Tech.
![Tyler A., Owner, Information Technology and Services]()
Designed to help your IT business succeed
Take Control
Take Control includes:
- Attended and unattended support
- Connections typically in under eight seconds*
- Native iOS and Android applications
- Ability to provide support from Android and iOS Devices
- Brandable and intuitive user experience
- Live chat and fast file transfers
- Powerful troubleshooting tools
Additional Features
Take Control Plus
Includes everything in Take Control AND:
- Batch scripting
- Registry editing
- Secrets vaults
- Real-time session monitoring
- Ability to connect to Android and iOS Devices
- Survey creation tools
- Technician performance reporting
Unsure of the best choice for you? Compare the two solutions in more depth. Compare now
Key benefits
The fact that we can instantly connect within seconds and have full visibility into what the user is doing is vital for our customers and puts their mind at ease.
![Andrew Read, managing director, Resilient Business Systems]()
I have eliminated the need to have three + tools in order to support clients that require remote control assistance. This product has been loaded up with the necessary tools to provide remote assistance... plus the ability to add my favorite tools to the platform.
![Michael Kahn, Sound Engineer, PCDataNet]()
Connect in seconds
Connect in seconds
Decrease wasted time that compounds across sessions. While other support tools take up to 20 seconds to connect, N‑able Take Control connects to devices, typically in under eight seconds*.
The fact that we can instantly connect within seconds and have full visibility into what the user is doing is vital for our customers and puts their mind at ease.
![Andrew Read, managing director, Resilient Business Systems]()
Unlimited parallel support sessions
Unlimited parallel support sessions
Techs can run as many sessions as they like at one time, supporting multiple tickets and more users in less time. And with at-your-fingertips diagnostic tools and easy communication with users via live chat or VoIP calls, resolution can go much faster.
I have eliminated the need to have three + tools in order to support clients that require remote control assistance. This product has been loaded up with the necessary tools to provide remote assistance... plus the ability to add my favorite tools to the platform.
![Michael Kahn, Sound Engineer, PCDataNet]()
Enhance session security
Enhance session security
Keep connections safe with sophisticated encryption, multi-factor authentication for techs, and IP address controls. Help ensure only authorized techs can access devices.
A clear view of support operations
A clear view of support operations
Real-time session dashboards, technician performance reporting, and post-session surveys keep you updated on how well each support team member is serving your customers. Use this data to train techs and improve procedures.
Integrate with other N‑able systems
Integrate with other N‑able systems
N‑able Take Control is available from the N‑sight™ RMM and N‑central® platforms for rapid, unattended connection and fast file transfers. Seamless integration with Passportal™ means fast password injection and additional security.
Use cases
Installation is perfect for the end users. Very simple setup and seamless integration! All the controls that you expect like file transfer, terminal window, WOL, multi-display compatibility, etc. N‑able definitely makes the best service that we've utilized on Mac devices. There's nothing that compares to how easy it is for them to install.
Connect and resolve quickly
Fast remote access is critical to technicians—always.
- Make it easy for end users to join an on-demand support session with a button on your website, link, or by visiting startcontrol.com.
- For managed devices, a single click of the remote-control icon in N‑sight RMM or N‑central device lists or pages, MSP Manager tickets or asset views—even inject a credential from Passportal to speed up the process.
- Remote in from Windows, Mac or Linux platforms or use the native iOS or Android Take Control app.
- For behind-the-scenes work, open a command line interface to devices for near real-time performance without interrupting end users.
Sharp diagnostic tools for fast ticket resolution
Get users back in business with powerful diagnostic, remediation, and communication tools.
- When a customer sends a support request, you can view its details in the Pending Requests tab of the console.
- Access device information and perform deep repairs through direct registry editing, fast command line performance, and the device information you need to see.
- Transfer sessions between techs quickly.
- Communicate live with users via chat or even video through their mobile camera.
Support clients from anywhere with the Take Control console mobile app
Support end users from anywhere when trouble strikes. Provide the same level of support from full-featured Android and iOS native apps as desktop versions.
- Access your customers’ devices and launch a remote support session directly from your phone or tablet.
- Connect to Windows, Mac, and Linux devices.
- Use the same rich diagnostic toolset as in the desktop remote tool.
Gain on-site visibility through a mobile device
For those times when you’ve lost remote access to a desktop—BSOD, Advanced Boot Options prompt, or just need a look behind the server rack, you’re going to need remote eyes.
- Take Control Plus standalone partners can invite users to download the Take Control applet mobile app on their mobile device.
- Provide user with a PIN code to join your on-demand session.
- Invite user to share their camera.
- See what’s happening remotely through the end user’s mobile device camera.
Highlight your brand
Reinforce your value by branding customer-facing support app components.
- Add logos to messages, applets, wait time alerts, emails, applets, the applet file name, and post-session surveys to emphasize your image and tools.
- Create your own messages and alerts to fit your business needs.
- Customize your Terms of Service Agreement starting with our default TOS language.
What’s included
Explore N‑able Take Control
Your remote access solution is essential to your business. N‑able Take Control gives you the tools and features to deliver faster, powerful remote access at an affordable price.
- Support for Windows, Mac, and Linux platforms.
- Keep data, PINs, and clients safe with encryption technologies.
- Custom-brand your website and launch support requests directly from it.**
- Offer 10 remote access accounts for your clients to use.**
- Connect to devices in typically under eight seconds.*
- Support for 4K+ resolution, multimonitor, and 24-bit true color.
- Access system information and robust tools from a central console.
- Cut-and-paste or drag-and-drop file transfers.
- Live chat with techs.
- Attended and unattended support.
**Available with Take Control Plus licenses
See it in action
“N‑able Take Control is faster than LogMeIn and has better visibility and reporting than TeamViewer. I am primarily using Take Control Plus for end users working from home. I like the fact that I can create an ad-hoc session with their home PC to help set it up, as well as manage them, and join their sessions. This makes N‑able Take Control product befitting to help end-users do remote access when most of them have never done anything like it before.”
Why use N‑able Take Control
N‑able Take Control gives you speed, security, and tools to support clients remotely. Exceed expectations with a tool that helps you drive your productivity and revenues.
- Connect to diagnostic tools and fast command line access typically in seconds.
- Multi-factor security.
- Connect to Mac, Windows, or Linux devices.
- Offer support from Mac, Windows, Linux, iOS or Android devices.
- Customizable and brandable.
- Insightful reporting and feedback with post- and pre-session surveys.
- Integrates with N‑sight RMM and N‑central for one-click connections and fast file transfers.
Feature resources
Ways to get started
- Try it free
- Talk to sales
Ways to get started
Get hands-on with our solution
- No credit card required.
- Login info sent directly to your email.
- Access technical support during your trial.
Ways to get started
Connect with our experts
- Share your challenges and goals, and get targeted advice.
- Learn how N‑able Take Control can help build your business.
- Get information on pricing.
* Factors such as network latency, CPU and memory, both on the technician's device and on the remote device can affect this value.